AV & Video Conference Support & Field Services
- Unlimited phone support from our highly-trained and experienced help desk technicians.
- Access to a help desk that tracks, monitors, and records all calls for quality assurance.
- Timely software updates to ensure system compatibility and execution.
- Advanced parts replacement if replacement parts are needed.
- Services & Plans T&M Remote On-site On-site SameDay
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Phone Support by AV & Videoconference Technician
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Onsite Support by AV & Videoconference Installer
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Unlimited 24x7x365 technical support with Priority Que
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LifeTime Access to Archive of AV + Video Conference Design Installation & Configuration Drawings
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LifeTime Access to Archive of AV + Video Conference Design Installation Programming Files
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Free Software Updates (Polycom, Cisco, Crestron, Extron, Biamp, ClearOne, Barco)
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Software Support
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Hardware Replacement
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RMA Support
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Unlimited Audio DSP Support, Tuning, Programming (Biamp Tesira, ClearOne Converge, Polycom SoundStructure, Others...)
T&M
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Unlimited Audio DSP Support, Tuning, Programming (Biamp Tesira, ClearOne Converge, Polycom SoundStructure, Others...)Unlimited Control System Support, Tuning / Programming ( Crestron Extron etc...)
T&M
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Manufacturer Warranty Support
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Customer Training
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Comm Link Inc. Video Conference Test Facility
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Preventative Maintenece Visits by AV & Videoconference Technician
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Next Day technical Onsite support by AV & Videoconference Technician
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Same Day technical Onsite Support by AV & Videoconference Technician
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Weekend/After Hours Onsite Support by AV & Videoconference Technician
T&M
** Here at CommLink we like to stay connected, thus we've decided to keep our partners and clients informed of our company news.
7 11 2011
** CommLink has been chosen as a Videoconference & AV installation and service contractor for Medstar in Washington DC working with a Cisco SX Video System Biamp Tesira DSP, and Programming of Crestron DMPS Control System.
7 11 2011
** CommLink has been chosen as a Video conference AV & Low Voltage Cable contractor by US Airforce to provide AV Design, Installation, Crestron Programming, Maintenance & Support of Video Wall, Fiber Switchers, KVM & AV Solution for a Command Control Center located in Virginia.
7 11 2011
** CommLink Videoconference & AV installation and service contractor for John Hopkins in Baltimore MD working with a Polcyom HDX & Group Series 500 / 700 Video conference System with Biamp Tesira DSP, and Programming of Crestron DMPS Control System.
7 11 2011
** CommLink has been chosen as an AV Tandberg / Cisco installation and service contractor for GE Capital in Bethesda, MD working with a Cisco C40.
7 11 2011
** CLI completed LifeSize installation & Integration of a LifeSize Room 200 with an installation of Polycom Sound Structure Audio for SRI in Menlo Park, CA.
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